How to complain
You can complain by email to hello@brightstartrecruitment.com or by phone on07721 395454. It helps if you tell us:
- your name and how to contact you
- what happened, and when
- what you’d like us to do to put it right
What happens next
- We’ll acknowledge your complaint within 5 working days.
- Mara will look into it personally and may contact you for more information.
- We’ll give you a full response within 20 working days. If it’s going to take longer, we’ll tell you why.
Safeguarding concerns
If your concern is about the safety or welfare of a child, contact us straight away by phone. If a child is in immediate danger, call 999. You can also contact the local authority’s children’s services or the Local Authority Designated Officer (LADO) for the area where the nursery is.
If you’re still not happy
- About how we handled your personal information: you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
- About how we behaved as an employment agency (for example, charging a fee for finding work): you can complain to the Fair Work Agency throughGOV.UK’s pay and work rights complaints page.
Last updated: TBD